10w50 Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This policy clearly explains how 10w50 collects, uses, stores and protects your personal information as a platform user in Malaysia.
Last updated: January 2026
1. Information We Collect
When you register or use the 10w50 platform, we collect various types of information to ensure a smooth, secure, and personalised user experience. The information collected covers the following categories:
- Account information: Full name, date of birth, email address, phone number, and identity verification details required at registration.
- Device and browser information: Device type, operating system, browser type and version, IP address, and general IP-based location data for security and compliance purposes.
- Payment information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM), including the payment method used such as FPX and e-wallets. We do not store full card details — payment processing is handled by verified third-party providers.
- Usage data: Pages visited, games played, bets placed, session duration, and in-platform interactions for internal analytics and service improvement purposes.
- Cookies and tracking technologies: Session data, language preferences, auto-login, and analytics data are collected via cookies and similar technologies.
2. How We Use Your Information
10w50 uses collected information solely for legitimate purposes related to the provision of platform services. The primary purposes for which your data is used include:
- Securely processes your registration, login, and account verification.
- Processes and verifies deposit and withdrawal financial transactions in MYR.
- Providing responsive and effective customer support when you reach out to our team.
- Sending important notifications related to your account, transactions, or changes to platform policies.
- Detecting and preventing fraud, money laundering, and activities that violate applicable laws or terms of service.
- Improving the user experience through aggregated and anonymised usage data analysis.
- Complying with applicable legal and regulatory requirements in Malaysia.
We do not use your data for third-party advertising purposes or sell your personal information to any external party for their commercial gain.
3. Cookies & Session Tracking
The 10w50 platform uses cookies and similar tracking technologies to enhance platform functionality and security. The following types of cookies are used:
- Essential session cookies: Required to maintain your login session, protect sessions from unauthorised access, and ensure smooth platform navigation.
- Preference cookies: Saves settings such as language preference, display theme, and other account settings for a consistent user experience.
- Analytics cookies: Collects anonymised data on platform usage patterns to help us understand how users interact with platform content and features.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain platform functions such as auto-login and session security. Continued use of the 10w50 platform after this notice is considered your consent to the use of cookies as described above.
4. Data Storage & Security
10w50 takes a serious and proactive approach to protecting user personal data. All collected data is stored on servers secured with industry-grade SSL/TLS encryption. Access to user data is strictly limited to staff who require it to perform their job functions, and all access is regularly audited.
The security measures we employ include:
- Data encryption in transit using 256-bit SSL/TLS.
- Data encryption at rest for sensitive information such as passwords and payment details.
- Continuous monitoring for unauthorised access attempts and suspicious activity.
- Regular security audits and penetration testing to identify and address system vulnerabilities.
While we implement comprehensive protections, no digital system can guarantee absolute security. In the event of a data breach affecting users, 10w50 will promptly notify affected users and take appropriate remediation steps.
5. Sharing Data with Third Parties
10w50 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. However, in the course of normal platform operations, data may be shared with selected third parties in the following circumstances:
- Payment service providers: Transaction details are shared with authorised payment processors to complete deposits and withdrawals in MYR. All payment providers are bound by strict confidentiality agreements.
- Game software providers: Specific game session data may be shared with third-party software providers to enable proper game functionality.
- Legal requirements: User information may be disclosed to the relevant authorities when required by Malaysian law or a valid court order.
- Protection of interests: Information may be shared with relevant parties where necessary to prevent fraud, enforce terms of service, or protect the rights and safety of other users.
6. User Rights, Policy Updates & Contact Us
As a 10w50 user, you have specific rights regarding your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
- Right to access: You have the right to request a copy of the personal data we hold on your account.
- Right to correction: You may submit a request to correct any inaccurate or outdated information in your account.
- Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal data retention requirements.
- Right to restrict processing: You may request that we restrict the processing of your data under certain conditions.
10w50 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform operations. Users will be notified of any material changes via in-platform notifications or email. The date of the last update will always be displayed at the top of this page.
For any enquiries, requests or complaints regarding this Privacy Policy or the handling of your personal data, please contact our support team at: [email protected]. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.
Questions About Your Data?
We're always here to help. Check our FAQ section for more information, or log in to your account to manage your privacy settings and personal information directly.